NextGen Reptile

At NextGen Reptile, we are committed to the highest standards of animal welfare and customer satisfaction. Understanding the unique challenges of shipping live animals, we have developed a comprehensive Shipping and Return Policy to ensure the safety and health of the animals during transit, and to provide clear guidance to our customers. Please review the following policy carefully before making your purchase.

Shipping Policy for Live Animals

Preparation for Shipping

All animals are given a thorough health check by a qualified veterinarian prior to shipping.
We ensure that each animal is fit for travel and is placed in a secure, comfortable, and species-appropriate container.
We provide necessary food and water supplies to keep the animal healthy and hydrated throughout the journey.

Shipping Methods

We only use trusted carriers that specialize in live animal transportation, adhering to the International Air Transport Association (IATA) Live Animals Regulations.
Shipments are scheduled to minimize transit time and avoid extreme weather conditions.
Tracking information will be provided to the customer as soon as the shipment is dispatched.

Delivery

A signature is required upon delivery to ensure the animal is received by the intended recipient.
Customers are advised to inspect the animal immediately upon arrival. Any concerns regarding the animal’s health or well-being should be reported to us within 24 hours of receipt.

Return Policy for Live Animals

Dead on Arrival (DOA)

In the unfortunate event that an animal arrives deceased, customers must contact us within 4 hours of delivery, providing clear photographic evidence.
Upon verification, we will offer a replacement or a refund at our discretion.

Health Issues
If the animal shows signs of ill health or distress upon arrival, customers are required to notify us within 24 hours, including detailed descriptions and photographic evidence.
We will assess the situation on a case-by-case basis and may offer a replacement, refund, or veterinary assistance, depending on the circumstances.

Incorrect Shipments
If the wrong animal is shipped, customers should notify us within 24 hours of receipt. We will arrange for the correct animal to be shipped at no additional cost to the customer.

Limitations and Exclusions

We cannot be held responsible for delays or damages caused by the carrier.
We are not responsible for issues arising from incorrect customer information or unavailability to receive the delivery.
Returns or refunds are not available for issues not reported within the specified time frames.

Contact Information
For any questions or to report an issue with your order, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Our team is available from [Business Hours] to assist you.

NextGen Reptile reserves the right to modify this Shipping and Return Policy at any time. We encourage our customers to review it frequently to stay informed of any changes.

Thank you for choosing NextGen Reptile for your live animal needs. We are dedicated to providing you with the highest quality service and care for our animals.

NextGen Reptile

500 Terry Francois Street,
San Francisco, CA 94158 
info@mysite.com
123-456-7890